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FAQ

FAQ

supportGeneral auestions

It is a 5-digit number that is provided to your confirmation email.

It is a code composed of letter and numbers, provide in shipping confirmation email, which will help monitor your order.

Sure! You can contact with us via email: info@e-house.me or phone number: +19292245325

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supportShipping Questions

You can monitor your order from Track Order page in the header or footer section.

Just enter the tracking number provided.

Each order is processed within the first 48 hours of purchase.

You will receive your tracking number by E-mail or SMS no later than 48 hours after your purchase (on business days).

The normal delivery time for the United States 2-4 days.

Please contact us with your order number and a screenshot of the return to the following E-mail: info@e-house.me

Our customer service will contact the shipping company to find out the problem and will make a new shipment immediately if necessary.

Please contact us with your order number and a screenshot of the address to the following E-Mail: info@e-house.me

Our customer service will contact the shipping company to find out the problem and will make a new shipment immediately if necessary.

supportReturn or Refund Questions

Yes, once the purchase is made, E-House will accept cancellation and refund within 12 hours with a minimal fee of $5.

In your credit card, (or original method of payment)

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